1. Acceptance of Terms

By accessing our website, placing an order, or using our restaurant services, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our services.

2. Service Description

China Garden Bentley Chinese provides restaurant services including dine-in meals, takeaway orders, and local delivery services within the Bentley and surrounding areas. All menu items, prices, and offers are subject to change without prior notice.

3. Delivery Service Terms

We provide local food delivery services to residential and commercial addresses within our approved service area. By placing a delivery order, you agree to the following terms:

• Delivery is available only to verified locations within our service zone.
• Estimated delivery times are provided as a guide and are not guaranteed.
• Customers must provide a full, accurate delivery address and contact number.
• We reserve the right to decline delivery to unsafe, inaccessible, or invalid addresses.
• Risk of loss or damage to food items passes to the customer upon delivery.
• Additional delivery fees may apply based on location and order value.
• Free delivery offers are subject to minimum order amounts and location restrictions.

4. Orders and Reservations

• All orders are subject to availability and confirmation by our staff.
• Table reservations are held for a maximum of 15 minutes past the booked time.
• Orders placed for delivery are subject to delivery location and serviceability.
• We reserve the right to refuse or cancel any order at our discretion.

5. Pricing and Payment

All prices listed on our website are in GBP (£) and include applicable taxes unless otherwise stated. Payment for orders must be completed at the time of placing the order, using the accepted methods provided. Prices are subject to change without prior notice.

Payments are processed securely via our approved payment providers. By submitting payment, you authorise us to charge the total order amount including food, delivery fees, and any applicable taxes.

6. Order Fulfilment, Cancellations and Refunds

• Once food preparation has started, orders cannot be cancelled or refunded.
• Delivery orders cancelled before dispatch may be eligible for a full or partial refund.
• Refunds are processed at our sole discretion for valid issues including non-delivery, order errors, or quality concerns.
• Refunds will be issued to the original payment method within 5-7 business days.

7. Food Allergies and Dietary Requirements

We make reasonable efforts to accommodate dietary requirements and allergies. Customers must clearly communicate any food allergies or special dietary needs at the time of ordering. While we follow standard food safety procedures, we cannot guarantee that our food is free from traces of allergens.

8. Intellectual Property

All content on our website, including text, images, logos, and menu descriptions, is the property of China Garden Bentley Chinese and may not be reproduced, distributed, or used without prior written permission.

9. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from the use of our services, including but not limited to loss of data, loss of revenue, or business interruption. Our total liability to you for any claim is limited to the total amount paid for your order.

10. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to Terms

We reserve the right to update these Terms of Service at any time. Changes will be posted on this page, and continued use of our services after changes are posted constitutes your acceptance of the new terms.